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Dear costumers,
Our commercial department, together with the quality department, have defined the actions to be carried out in relation to the incidents derived from the breakages caused by the transport agency. The purpose is none other than to expedite the resolution of any claim by the customer, so that the transport agency covers the costs incurred and that neither the customer nor Avila Dos have to assume costs that do not correspond to them, thus clarifying responsibilities. To do this, it needs to be done correctly following the steps established by the transport agency: The first and most important thing to do is to CHECK THE CONDITION OF THE PACKAGING upon unloading and at the slightest sign of damage, damage, stain or blow or depalletized, it is ESSENTIAL TO NOTE IT ON THE DELIVERY CARD and notify the factory of the incident.
In this way we will have 24 hours for any claim for possible hidden damage that may have the merchandise when it is unpacked.
The signature, pending review, stamp or lack of observations on the delivery note, explicitly means the CONFORMITY with the products received and the state of the same and NO CLAIM to the transport agency. Provided that the procedure described above has been followed, to process the incident it is necessary to provide the following information by e-mail: Siempre que se haya seguido el procedimiento descrito, para tramitar la incidencia es necesario aportar por correo electrónico la siguiente información: - Photos of the packaging
- Photos of the damage or breakage in the product, as well as a photo of the whole to be able to value the proportion of the imperfection.
- Indicate the date of receipt of the goods.
- Indicate the delivery note number of Avila Dos.
- Indicate the reference and the article of the claim.
Thank you in advance for your understanding and cooperation and we remind you that for any information or questions you can contact our sales department. Best regards,
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